Understanding How Investigators Gather Information
I've previously explored the world of background investigations in A Day in the Life of a Background Investigator. Now, I'm going to flip the script and look at it from another point of view: the Interviewees. Specifically, co-workers, supervisors, neighbors, and other individuals who investigators contact to provide information about a person undergoing a background check.
If your co-worker has a new job that requires security clearance, you might be contacted to discuss their reliability, character, and work history. Understanding how investigators gather information and conduct interviews can prepare you for your role in this process.
Understanding the Process
A background investigation is a comprehensive process that involves gathering and verifying information about an individual's past. This information can include employment history, education, criminal records, and financial history. While not all background checks require a live interview, when one is needed, understanding the process can help alleviate any anxiety.
The Investigator
If an investigator contacts you to provide information about someone you know, either in person, via phone, or through email or text, you can expect the investigator to:
Identify Themselves: They should present a professional identification badge issued by the agency they are representing.
Explain the Purpose: They should clearly explain the reason for the investigation and the information they are seeking.
Ask Relevant Questions: The questions should be focused on the individual's background and your assessment of their overall character.
Respect Your Time: They should be efficient and respectful of your time.
Maintain Confidentiality: They should assure you that all information provided will be kept confidential.
The Interview
If contacted by a field investigator, you may be asked to participate in an in-person or phone interview. Here are a few guidelines to keep in mind:
Be Honest and Transparent. You don’t need to spin information. Simply answer questions openly and honestly.
Ask for Clarification if Needed. If you don't understand a question or have concerns about a specific question, don't hesitate to ask for clarification.
Be Patient and Courteous: Be patient and courteous, even if the interview takes longer than expected.
Provide Relevant Information: Focus on the specific information requested by the investigator. Avoid sharing irrelevant details.
Maintain Confidentiality: Respect the confidentiality of the investigation and avoid discussing it with others.
Common Questions to Expect
As an Employer
You may be asked to verify employment dates, job duties, and reasons for leaving. Examples:
How would you describe the individual's character and work ethic?
Did the individual demonstrate reliability and punctuality?
Did the individual have any conflicts with coworkers or supervisors?
How would you describe their work performance?
Were there any disciplinary issues or performance problems?
Would you rehire this individual?
As an Educator
You may be asked to verify attendance dates and degree titles. Examples:
Was the individual enrolled at the institution?
What was their major or field of study?
What were their dates of attendance?
Did the individual graduate? If so, when?
What was the individual's academic performance?
Were there any disciplinary issues or academic probation?
Did the individual participate in any extracurricular activities?
As a Personal Friend or Family Member
You may be asked about the nature of your relationship with the individual, their reliability, or their treatment of other family and friends. Examples:
How long have you known the individual?
How would you describe the individual's character?
Have you ever observed any concerning behavior or habits?
Would you consider the individual to be trustworthy and reliable?
Are you aware of any significant life events, such as marriages, divorces, or major moves?
Does the individual have any substance abuse issues or criminal history?
How would you describe the individual's financial habits?
Is there anything else you think I should know about the individual?
General Questions
You may also be asked some general questions about the individual being investigated. Examples:
Can you provide contact information for other references?
Are there any specific individuals who would be able to provide additional information?
Are you aware of any legal issues involving the individual, such as arrests, convictions, or civil lawsuits?
Are you aware of any significant financial problems, such as bankruptcies or foreclosures?
Are you aware of any substance abuse or gambling problems?
Does the individual have any unusual or concerning behaviors?
What to Do If the Interview Seems Inappropriate
If the interviewer asks inappropriate or invasive questions, or if you feel uncomfortable, you have the right to end the interview. You can politely decline to answer any questions that you feel are not relevant or that make you uncomfortable.
It is also important to be aware of scams. Never provide sensitive personal information unless you are certain of the investigator's legitimacy.
Conclusion
By understanding the process and preparing for the interview, you can help ensure a smooth and positive experience. Remember, honesty and transparency are key to a successful background investigation.
Until Next Time,
MEEKAIL SHAHEED
Vice President of Training and Logistics
FSO/ITPSO
EMT Holdings
M: 706.533.5216 / O: 703.637.4561
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